FAQs
ROOMS & AMENITIES
Q: ARE YOU PET FRIENDLY?
A: Yes! We know what it is like to travel with pets, and that is why we offer several pet-friendly suites. Please note we have a pet fee of $15 per pet per day ($20 for large dogs) as we deep clean all rooms after a pet stay. If you are booking online, please call the office to ensure that you are booked into a pet friendly room. Please do not leave your pet unattended in your room for an extended period of time.
We are in a quiet area with a large property located right on the beach, as well as across the road from the hotel, so there is plenty of room for your pet to enjoy the water or stretch their legs.
Pet beach towels and blankets available at the office, and waste bags are available on the staircase.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: We are very reasonable! Please let us know by 6pm CST on day of arrival if you're not able to make it, otherwise a $50 no show fee will apply. Whether you made your reservation by phone or online, please call the office at 807-934-2239 to cancel your room to ensure no charges are applied. You can also send a text message to 437-999-2239.
Q: IS THERE SUITABLE PARKING FOR A TRUCK/CAR AND TRAILER?
A: Yes, we have a large circular driveway, so you can pull in, and pull out easily without backing up your trailer.
Q: ARE ALL ROOMS NON-SMOKING?
A: All rooms are strictly non-smoking, this includes e-cigarettes and vaporizers. Ashtrays are provided outside for guest use. Please respect this rule - we automatically apply a $250 cleaning fee for smoking in the room.
Q: DO YOU HAVE COFFEE MAKERS IN THE ROOMS?
A: YES! Our main floor kitchenette suites have full-size coffee makers; filters and coffee are supplied. Our second-floor suites have Keurig-style machines (coffee supplied); kettles are available on request.
Complimentary coffee and tea are also available daily in the lobby.
Q: DO YOU HAVE WIRELESS INTERNET?
A: Yes! We have two modems available for free guest connection. New in 2022 - High-Speed Starlink internet is available in all suites at no additional cost.
Q: DO YOU HAVE ICE?
A: Yes, bagged ice is available for sale in the lobby; $2/bag.
Q: IS THERE LAUNDRY SERVICE AVAILABLE?
A: We do have laundry services available. We charge $15 to wash, dry, and fold a load of laundry with a turn-around time of approximately 90 minutes. We use TruEarth laundry soap but if you prefer we use your laundry detergent, please let us know.
Q: DO YOU HAVE AIR CONDITIONING?
A: Yes! All of our rooms are now equipped with air conditioning. There is usually a cool breeze off the lake in the evenings, so you might not need to use it!
Q: WHAT IS INCLUDED IN THE KITCHENETTE SUITES?
A: Our kitchenette suites are fully equipped with a fridge, stove with oven (or cooktop), microwave, coffee maker, toaster, kettle, pots, pans, dishes, cutlery, BBQ tools, dish towels, and dish soap.
All hotel rooms have access to our lakeside BBQs, picnic tables, beach chairs, and dining sets.
Q: DO YOU HAVE ANY ADJOINING ROOMS?
A: Unfortunately, we don’t have any adjoining rooms at this time. Please ask our office staff how best to accommodate a large group.
Q: WHERE CAN WE FIND PHOTOS OF THE ROOM WE BOOKED?
A: Some photos of the rooms are available on our online booking engine. We are currently updating the rooms, and we will be updating the photos and adding more details to ensure that the Room #s are added to the photos, so what you see is what you get.
In the meantime, if you’d like photos of your room, give the office a call at 1-807-934-2239 and give us your cell number and we’ll send you some current images.
ACTIVITIES
Q: IS THE BEACH SUITABLE FOR SWIMMING?
A: Yes! We have a clean sandy beach, leading into shallow, warm waters in the summer months. There is a gradual slope with no drop off so it is perfect for families. We have a selection of beach toys available for use. Please ask for beach towels at the office.
Q: WHAT WATER ACTIVITIES ARE AVAILABLE?
A: We have kayaks, a paddleboat, and a stand-up paddleboard available for guest use and are included in your room rate. Life-jackets must be worn and are available in the breezeway. Boat and motor rentals and guided boat rides are also available - please ask at the lobby for pricing and availability.
Q: IS THERE A WALKING TRAIL NEARBY?
A: Yes, the municipal Lilypad Pond trail system is nearby, opposite the public beach. Please ask for a map at the lobby.
Q: DO YOU HOST REUNIONS OR WEDDINGS?
A: The Lone Pine is a perfect location for family reunions and weddings/wedding receptions. The lakeside offers plenty of seating and a grassy area with BBQs. Please feel free to bring your own screen tent & pop it up, or ask about rentals. The property opposite the hotel can fit large party tents and is equipped with several 50Amp service outlets.
Please call and ask the office staff about how we can be included in your plans, and plan well in advance as we fill up quickly during the summer months.
Q: DO YOU HAVE BOAT/MOTOR RENTALS OR BOAT RIDES?
A: We do offer boat and motor rentals for those who wish to explore the beautiful and historic Agimak Lake. Please ask at the lobby and call ahead for availability. Operator license required. Or, leave it to us and ask about our guided boat rides or fishing experiences.
CONCERNING COVID-19
Q: ARE THERE INTERIOR HALLWAYS? HOW ARE GUEST ROOMS ACCESSED?
A: All of our guests rooms are accessed from the outside, with an individual door. There are no shared/interior hallways at the Lone Pine Inn.
Q: DO YOU OFFER CONTACTLESS CHECK-IN/OUT - HOW DOES IT WORK?
A: Yes! Contactless check-in/out is easy. Simply book online, or call the office and request it. We will provide you with our cell phone number and we will text you instructions on how to access your room. Send us a text when you arrive and we will process your credit card and email a receipt. Keys can be left in the room or in the key drop box by the main office door when you depart.
Q: WHAT IS YOUR POLICY ON FACEMASKS?
A: As per our local Northwestern Health Unit, we ask that you wear a facemask when you enter the common areas, such as in the lobby. Masks are not required to be worn when outside. Our desk staff will greet you with a smile, which can’t be seen from behind our own masks!
Q: FOR EXTENDED STAYS, DO YOU OFFER FULL HOUSEKEEPING EVERY DAY?
A: In order to help protect our staff, we currently provide limited daily cleaning for extended stays which include garbage exchange and a quick tidy. If you would like a more extensive daily clean, please let us know and we would be happy to accommodate your request during your long term stay.
Q: HOW CAN I GET UP TO DATE INFORMATION ON COVID-19 IN IGNACE, OR THE REGION?
A: Ignace is part of the Northwestern Health Unit (NWHU)and we follow all guidance provided by the NWHU to help keep our guests and employees safe. You can access the NWHU at https://www.nwhu.on.ca/covid19/Pages/home.aspx.
Q: WHAT ARE YOUR CLEANING PROTOCOLS?
A: While we have always been a stickler for cleanliness, we have enhanced our cleaning protocols which includes extensive cleaning between guest stays. All high touch areas are cleaned regularly, including keys, door knobs, light switches, lamps, lobby surfaces etc. If you have any concerns, please contact us.