FAQs
ROOMS & AMENITIES
Q: ARE YOU PET FRIENDLY?
A: Yes! We know what it is like to travel with pets, and that is why we offer several pet-friendly suites. We also have pets, so please do not bring your pets into the lobby with you.
We have a pet fee of $20 per pet per day as we deep clean all rooms after a pet stay. If you are booking online, please call the office to ensure that you are booked into a pet friendly room. Please do not leave your pet unattended in your room for an extended period of time.
We are in a quiet area with a large property located right on the beach, as well as across the road from the hotel, so there is plenty of room for your pet to enjoy the water or stretch their legs.
Pet beach towels and blankets available at the office, and waste bags are available on the staircase.
Q: WHAT IS YOUR CANCELLATION POLICY?
A: We are very reasonable! Please let us know by 6pm CST on day of arrival if you're not able to make it, otherwise a $50 no show fee will apply. Whether you made your reservation by phone or online, please call the office at 807-934-2239 to cancel your room to ensure no charges are applied. You can also send a text message to 437-999-2239.
Q: THE OFFICE CLOSES AT 9PM, WHAT IF WE ARRIVE AFTER 9PM?
A. Not to worry! It is easy to arrange for after hours check in. Simply call the office if you plan to arrive after 9pm (807-934-2239) and give us your cell phone number. We will text you instructions on how to get in to your room (we are in a quiet, safe location, so we leave a light on in your room, the door unlocked, and the key inside the room). We can arrange for credit card payment, or you can settle up with us in the office in the morning.
Q: IS THERE SUITABLE PARKING FOR A TRUCK/CAR AND TRAILER?
A: Yes, we have a large circular driveway, so you can pull in, and pull out easily without backing up your trailer.
Q: ARE ALL ROOMS NON-SMOKING?
A: All rooms are strictly non-smoking, this includes e-cigarettes and vaporizers. Ashtrays are provided outside for guest use. Please respect this rule - we automatically apply a $250 cleaning fee for smoking in the room.
Q: DO YOU HAVE COFFEE MAKERS IN THE ROOMS?
A: YES! Our main floor kitchenette suites have full-size coffee makers; filters and coffee are supplied. Our second-floor suites have Keurig-style machines (coffee supplied); kettles are available on request.
Complimentary coffee and tea are also available daily in the lobby.
Q: DO YOU HAVE WIRELESS INTERNET?
A: Yes! We have two modems available for free guest connection. New in 2022 - High-Speed Starlink internet is available in all suites at no additional cost.
Q: IS THERE LAUNDRY SERVICE AVAILABLE?
A: We do have laundry services available. We charge $15 to wash, dry, and fold a load of laundry with a turn-around time of approximately 90 minutes. We use TruEarth laundry soap but if you prefer we use your laundry detergent, please let us know.
Q: DO YOU HAVE AIR CONDITIONING?
A: Yes! All of our rooms are now equipped with air conditioning. There is usually a cool breeze off the lake in the evenings, so you might not need to use it!
Q: WHAT IS INCLUDED IN THE KITCHENETTE SUITES?
A: Our kitchenette suites are fully equipped with a fridge, stove with oven (or cooktop), microwave, coffee maker, toaster, kettle, pots, pans, dishes, cutlery, BBQ tools, dish towels, and dish soap.
All hotel rooms have access to our lakeside BBQs, picnic tables, beach chairs, and dining sets.
Q: DO YOU HAVE ANY ADJOINING ROOMS?
A: Unfortunately, we don’t have any adjoining rooms at this time. Please ask our office staff how best to accommodate a large group.
Q: WHERE CAN WE FIND PHOTOS OF THE ROOM WE BOOKED?
A: Some photos of the rooms are available on our online booking engine. We are currently updating the rooms, and we will be updating the photos and adding more details.
In the meantime, if you’d like photos of your room, give the office a call at 1-807-934-2239 and give us your cell number and we’ll send you some current images.
ACTIVITIES
Q: IS THE BEACH SUITABLE FOR SWIMMING?
A: Yes! We have a clean sandy beach, leading into shallow, warm waters in the summer months. There is a gradual slope with no drop off so it is perfect for families. Please ask for beach towels at the office.
Q: WHAT WATER ACTIVITIES ARE AVAILABLE?
A: We have kayaks, a peddleboat, and a stand-up paddleboard available for guest use and are included in your room rate. Life-jackets must be worn and are available in the breezeway.
Q: IS THERE A WALKING TRAIL NEARBY?
A: Yes, the municipal Lilypad Pond trail system is nearby, opposite the public beach. Please ask for a map at the lobby.
Q: DO YOU HOST REUNIONS OR WEDDINGS?
A: The Lone Pine is a perfect location for family reunions and weddings/wedding receptions. The lakeside offers plenty of seating and a grassy area with BBQs. Please feel free to bring your own screen tent & pop it up, or ask about rentals. The property opposite the hotel can fit large party tents and is equipped with several 50Amp service outlets.
Please call and ask the office staff about how we can be included in your plans, and plan well in advance as we fill up quickly during the summer months.
Q: DO YOU OFFER CONTACTLESS CHECK-IN/OUT - HOW DOES IT WORK?
A: Yes! Contactless check-in/out is easy. Simply book online, and call the office and request it. We will provide you with our cell phone number and we will text you instructions on how to access your room. Send us a text when you arrive and we will process your credit card and email a receipt. Keys can be left in the room or in the key drop box by the main office door when you depart.